Our hospital experience.2012

Hi ladies,

Small Deeds Brings Bundles of Joy.
Let me share with you the story.
I did owe you some stories from our hospital trip recently, kan?
Ok let me get you to juice of it. You guys like juices kannnn?heheh
Tapi- i would like to warn you-if you don't like loooong entries-please don't cont reading ;p



***

As per previous entries, Iman was already in bad condition when we reached Dr Tan on Wednesday the 24th. His lips were even chapped due to dehydration. Amsyar on the other hand was coughing terribly and sometimes the wheezing is quite noticeable. Without much hesitation Dr Tan himself wrote our referal letters and send us to go get medical help at any hospital of our choice. 

After some family discussions we decided to go for SALAM medical center again. As Iman's record is already there. However, due to the house was in total mess, i did some cleaning and cooking before we did check in the day after. Iman's fever was on and off that time. He have'nt any milk since the Saturday before. He ate his food. But threw up later on. It was really quite a mess already all together.

Checking-in procedure was quite long. Amsyar was admitted as well as he needs his neb gas and physio by daily basis.We waited till 4pm before getting our room. Iman and Amsyar was put on normal saline drip straight ahead.

Amsyar's fever broke that night as well..but as morning approaches both were already healthy as new! Maybe the aura of being in Hari Raya Eidul Adha makes them cheeky and feeling better than usual. Mom and several close friends came to visit us, but mommy and daddy were too exhausted with all the drama and heat breakouts already.Budak2 kenit ni, bila dh sihat mulalah bosan duduk berkurung dlm bilik. Iman had his meals and his milk and seems to be recovering well. he was already practically jumping around.

That night we slept early. 8pm dah lights off. Mommy cannot stand the headache anymore.poning!

The next day, i asked Dr Nazir for discharge as everybody was quite ok already. He was on his usual ward round morning routine. He said both boys were already better but he needs me to stay until monday for monitoring. I asked him if I could monitor them by myself. He said that is possible but still they would like to have the babies there for 2 more nights.I even told him our insurance coverage was running low-so if things are'nt serious anymore-we would like to go home. He was not listening. Or he refused to listen. agaknya dh terlalu rmai mom's yg mcm tu. And then walked away.

After he left, I called the nurses to tell them that i really want to discharge from the hospital. They asked me to wiat for the doctor whos was still in his rounds. So then, i waited. After 15mins, i called them again to ask for the doctor- and to my surprise-the nurses said that he already left the premises. What?? saja kasi panas ajer tau..

Then i went to the nurse's counter to tell them i'm going for discharge. Please prepare things that i needed. Either to sign, the billing and also the medicine.They said OK. They will call the doctor for me. I said OK I'm off to pack our things.

And i packed. Within 10mins all things were ready to be stuffed into the car bonnet. The nurses were shocked when they came and said the doctor said no discharge. I said to the nurse " kalau tak bagi discharge  tak pelah -bayar je lah bill kami. dok 3bulan pun tak paaa.."

Nurse - "ok, ok puan.sign sini.esok kena dtg lagi tau-kita bg antibiotic kat sini.IV ni kita tak buka sb esok nak masuk antibiotic lagi"

Me- "Oklah i follow-as long as discharge today"

***

Next day, we went to the hospital again to meet the nurse as requested. 

Nurse - " Puan, bilik and treatment kita kira ON lagi tau.sb smlm you sign the borang for tidur luar only. bukan discharge"

Me- " Aik, i cakap nak discharge-bukan nak tidur rumah, siapa suruh hold bilik.kita mmg nak discharge. knp susah sgt nak faham bhs melayu"

Nurse - " Ok lah.kita buka bill puan.sebab puan nak discharge. So, Puan nak kita bg antibiotics kat budak2 ni?"

Me- " Eh boleh choose tak nak ke?"

Nurse - " Boleh,"

Me- " Kalau mcm tu no lah. Lama ke prosedure, kan dh kata nak discharge dr smlm - takkan baru nak proses?"

Nurse - "Tak pasti Puan brp lama, Puan tggu lah"

Me- I tggu 30mins.klu lambat i blk,"

Right after 31mins- we headed back.

Kerja terhegeh2-tak kuasa aku nak tggu tau.

***

Then tak lama-somebody called from the hospital

Admin - Puan, bleh turun finance collect bill skrg.

Me- I dh balik, you guys lambat. esok i dtg. Ada excess ke?

Admin - Ada. Kna add up total 700++.

Me- Uish byk nya.tidur 2mlm pun sampai 7k++ dua org?You ada detail bills.

Admin - Owh-kita charge bukan utk dua mlm tp tiga.Sb kira you discharge kiranya harini.

Me-*bengang*

Admin - Datang ye puan.

Me - ok.

But then smp ke sudah mmg harapan lah nak pergi kan???

We planned to settle up tomorrow ajelah.

Biar clear sikit mind.

Balik dulu.mandi2

***

8am phone call.

Admin - Hello Puan, saya kena tutup acc ni. nama Puan ajer yg pending ni.

Me- I nak detailed bills. i tak kan bayar utk apa yg i xguna. 

Admin - Puan, prosedur kami mmg tak bleh discharge selagi kami tak benarkan.

Me- Habis, you nak bayar ke bills tak discharge tu. I tahu dah, you guys mmg suka lah kan charge mcm2 ni. Takde apa2 pun nak simpan lagi. business mmg mcm tu lah.

Admin - Habis Puan nak sy buat mcm mana ni? klu Puan xboleh byr.Boleh isi borang untuk ansuran.

Me- Ini bukan pasal duit. Ini pasal integrity. You guys sukalah kan ambil kesempatan kat mothers yg risau anak2 dia xsehat-tahan dia lama2 then charge bukan2. Tolong detail kan charges.

Admin - Ward 3nights..bla lbla bla...........medicine Iman - RM 8xx. Amsyar -RM6xx++.

Me- Apa td? Medicine brp?

Admin - .medicine Iman - RM 8xx. Amsyar -RM6xx++.

Me- I nak details apa yg smp 1.4k tu.

Admin - Kita takdelah details sebab mmg patients tak pernah mintak pun. Doctor visit pun kita tak usik- dia kira 4days.

Me- Owh-patutlah doc bleh pkai kereta besar-xjumpa pun claim juga.hmmmm..

Admin - Puan kenalah faham- kita ttp juga akan charge smp officially puan discharge. Puan xbleh minta kat nurse je utk discharge. Kna minta kat doc.

Me- I dah mintak.

Admin - Puan dtg yer. Settlekan.

Me- Ok. ni siapa td ni?nama u siapa?u ada anak?

Admin - Nama i Anna. knp puan?Yep saya ada.

Me- Yelah klu u xde anak lg-i ckp pun xguna.u mesti xfaham.

Admin - Knp Puan?

Me- You pun mst tau kan cmne rsnya bila anak sakit. then insurance you dh limit. bila mintak discharge hosp tak bg pula. apa you nak buat?takkan you nak byr buta2 ribu riban duit ubat for nothing. yelah dok hosp utk pantau aje.bukan ada apa2 seriuos.you akan buat apa?duduk kat bandar ni 600-700 tu bleh buat mcm2 bleh beli pampers sebulan tau.

Admin - Itulaaahh..

Me- Ye laaah..i bukan kerja cap duit.duit ada tp nak pakai.bukan nya excess excess sesuka hati.

Admin- tu lah.i faham.tp kerja i dh mcm ni.bukan skali dua.mmg slalu.nanti i tgk bleh adjust cmne. slalu patients bayar je.mana ada nak minta detail semua.

Me- nasiblah kan i jenis particular and berkira.

Admin- bagus juga kdg2. nanti i call.

***

1pm

Admin - Hello Puan, kita dh tggu Puan utk close account. Takpelah kita dh check blk dgn insurance, kna bayar RM14X aje lagi- excess.Ada boleh potong dh mana yg terlebih charge

Me- Eh, bleh mcm tu?Nanti i dtg. I ada kerja lain sekejap.

3.30pm-at the counter.

Admin- Puan, I dh mintak discount dr doc utk your 140++ tu.Dia senyum ajer. Ok lah tuh.

Me-Eh yeke?tq lah byk2 anna.susah cr org mcm u.

Admin- Takpelah. You sign sini and sini. kira lump sum settle la.

Me-tq banyak2 eh.u all dh kaya kan?takyahlah tekan engineer cabuk mcm i.

****

Sometimes, its worth to be fussy.

Sometimes a small deed for some stranger-means the whole world for them.

TQ Anna. You did made my day.

Love,

Zahra